Help/FAQs

FAQ Template
  • Getting Started

  • How do I create a Spiflee Account?

    When you book service an account is automatically created for you. Simply set up your account, choose your password, and you’re ready to go. Alternatively you can create and log into your account here.

  • Do you service my area?

    If you’re within DC, Maryland, Northern VA, Fredericksburg VA, Richmond VA, Hampton Roads VA, Charlottesville VA, Lynchburg VA, Roanoke VA, Salem VA, or Waynesboro VA, absolutely. More service areas are coming soon!

  • What is included in a standard cleaning?

    Standard cleaning takes into account everything that involves cleaning a home or apartment. Cleaning/vacuuming floors, cleaning bathrooms, kitchen, living room, dusting, etc. We do offer extra services like cleaning inside the fridge and inside the oven, and those can be selected on the booking form when you select service.

  • How much will it cost?

    We price based on the number of bedrooms and bathrooms in the home. Select the number and the price is shown instantly on the website.

  • Do you bring your own cleaning supplies, products, and equipment?

    We bring our own cleaning supplies but please let us know if you have any special requests and we would be happy to accommodate you if possible. Alternatively, we can use green products if you would prefer. Please let us know if you would prefer green cleaning services so we can plan for this.

  • Can I request special tasks or extras?

    Sure thing. Simply respond to your confirmation email or log into your account and add any comments you would like to be applied to your service.

  • Pricing & Policies

  • How do I refer a friend?

    Log into your account and get your referral id. Share this with friends. If a friend books through your referral id, your friend automatically gets a $25 discount and you earn a $25 referral reward that can be applied to future service.

  • How can I view my Spiflee Gift Cards?

    Log into your account here and you will see any outstanding giftcards and respective balances. In addition, you can see any referral rewards you have earned for referring a friend.

  • Can I apply a coupon to an existing appointment?

    Absolutely. Simply enter your coupon (giftcard) code into the booking form as you are creating your booking. Your final price will automatically change to reflect your coupon balance. At any time you can log into your account and see the balance on any giftcards you have.

  • Why is the discount not working?

    Some discounts are for first time customers only and some are for recurring customers only. In addition, some discounts are only one-time, and will not work for future service. There might be a couple reasons why a specific discount code no longer works. Please get in touch if you have any questions.

  • I bought a voucher and would like to redeem it, what should I do?

    PROMO CODES: In most cases you can enter your coupon code directly on the booking form.

    GROUPON: Thank you for your interest in Spiflee's services! Groupons are only for first time customers. When redeeming a Groupon, please keep the following in mind: 

    1) Groupon packages include your priority items from our standard clean checklist, to be completed in the number of man hours purchased. Add-on services are not included, but can be purchased separately if desired. Please consider this and the size of your home when selecting the number of man hours to purchase through Groupon.

    2) To redeem your Groupon, include the voucher number and number of man hours purchased in the "notes" section on the book now page. Spiflee never charges customers until after the service is complete, and will zero out the price of the cleaning on the back-end once we receive your request. (Note: If you request add-on services, you will not be charged for those services until after your cleaning is complete).

    3) If you haven't purchased a Groupon yet, please consider booking through us directly. We would be happy to honor the Groupon rate and number of man hours of your choosing if you request it in the "notes" section on our book now page. We will not charge your card until after the service is complete. Thank you!
    If you have any issues, please contact us and let us know.

  • What is the two hour window?

    Please note that if your time is a range that this is our arrival window to deal with the unpredictability of traffic, parking, and other surprises.

  • What is your cancellation policy?

    Because we reserve a time especially for you, please make any schedule changes 24 hours before the day of service to avoid incurring a $50 cancellation fee. We appreciate your understanding.

  • Trust & Safety

  • Can I trust my cleaning professional?

    All of our folks are interviewed and pass a nationwide and local detailed background check. Only about 10% of the people that apply end up working as a Spiflee certified cleaning professional.

  • What happens if something goes wrong during my appointment?

    If something goes wrong we’re here to make it right. Please let us know right away and we’ll be there to take care of it. That’s our promise to you!

  • Is my billing information kept safe and secure?

    We have three levels of security in place. First off our booking page is protected by extended validation ssl. Secondly our booking form has it’s own layer of 256 bit security. Third, credit card transactions are processed by stripe and is layered on their own 256 security protocol. In addition, no credit card numbers are stored in our system (only a token that allows us to charge the card). Rest assured we take security very very seriously.

  • Do the cleaning professionals go through a background check?

    Yes they do. We run a detailed nationwide and local background check on all applicants as the last step in our pre-screening process.

  • What is your refund policy?

    If something is not done to your expectations, please let us know. We’ll send a team out to make it right (within a 7 day window). If after our re-clean is completed and you’re still not happy with service, we offer a full refund.

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